Returns & Refund Policy
Our Commitment to Your Satisfaction
At Tpcallshop, we want you to be completely happy with your purchase. We understand that sometimes things don’t work out, and we’re here to help.
Before requesting a return, please contact us. Most questions about setup, compatibility, or product selection can be resolved quickly without the need for international shipping.
30-Day Return Window
We offer a 30-day return policy on all products. You have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
Be in original condition (unused, no damage)
Include all original accessories and packaging
Be returned with proof of purchase
Return Shipping & Fees
For returns initiated by the customer (change of mind, ordered wrong model, no longer needed, etc.):
Customer is responsible for return shipping costs
A 10% restocking fee will apply to cover processing, inspection, and repackaging
Original shipping charges are non-refundable
For issues on our end (defective product, wrong item sent, damaged in transit):
We will work with you to find the best solution
Options may include replacement, partial refund, or troubleshooting assistance
We aim to resolve these situations without requiring return shipping whenever possible
Before You Return – Let’s Talk!
International shipping is costly and time-consuming for everyone. Before sending anything back, please contact us. We may be able to:
Help with setup or configuration via email
Verify compatibility with your system
Suggest alternative products that better meet your needs
Offer a partial refund as a goodwill gesture
Troubleshoot any issues you’re experiencing
Most situations can be resolved without a return.
How to Start a Return
If you’ve contacted us and a return is still necessary:
Email tpcallsupports@tpcallshop.com with your order number and reason for return
We will provide return instructions and the return address
Ship the item securely in its original packaging
Once received and inspected, we’ll process your refund (less applicable fees)
Please note: Returns sent without prior authorization may be delayed or rejected.
Damaged or Wrong Items
If your item arrives damaged or you received the wrong product, please contact us immediately with photos. We will make it right.
Options may include:
Replacement shipped to you
Partial refund
Troubleshooting assistance
We’ll work with you to find the most practical solution given your location and the situation.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. Approved refunds will be processed to your original payment method within 7-10 business days.
Please note that your bank may take additional time to post the refund to your account.
Contact Us First
Before any return, please reach out. We’re here to help and want to make sure you’re happy with your Tpcallshop experience.
Email: tpcallsupports@tpcallshop.com
Response Time: Within 48 hours (business days)