FQA
Our customer service team is always here to help.
Orders and Shipping
Common purchase queries answered
How long does it take for me to receive my order?
Processing time: 1-2 business days (every device undergoes 72-hour real-call testing before shipping).
Shipping time depends on your location and selected method:
Standard Shipping: 7-15 business days
Express Shipping: 3-7 business days
DHL/FedEx Priority: 2-4 business days
You will receive a tracking number via email once your order ships.
How do I create an account?
You can create an account by clicking “Sign Up” or “My Account” at the top of our website. You’ll need to provide:
Your name
Email address
Shipping address
A secure password
Creating an account allows you to track orders, save shipping information, and view your order history.
How do I change my shipping address?
Before shipping: Please contact us immediately at tpcallsupports@tpcallshop.com. We will try our best to update your address if your order hasn’t been processed yet.
After shipping: Once your order has been shipped, we cannot change the shipping address. Please ensure your address is correct before completing your purchase.
How do I track the status of my order?
Once your order ships, you will receive an email with:
A tracking number
The carrier’s name (DHL, FedEx, or local postal service)
A link to track your package
You can also log into your account on our website to view your order status and tracking information.
Will you keep my credit card information on file?
No. We do not store any credit card information on our servers. All payments are processed through secure, PCI-DSS compliant payment gateways (such as PayPal or Stripe). Your payment details are encrypted and handled directly by the payment processor.
Do you charge sales tax?
We do not charge sales tax or VAT. However, you are responsible for any customs duties, import taxes, or clearance fees required by your country’s customs authorities.
Important information:
We only ship the package to your country—customs fees are set and collected by your local government, not by us
These fees vary by country and are not included in our product prices or shipping charges
Please check with your local customs office for estimated fees before ordering
If customs fees are unpaid and the package is returned, the original shipping cost will not be refunded
Do you ship to my country?
We ship to most countries worldwide. During checkout, you can select your country from the dropdown menu. If your country is not listed, please contact us at tpcallsupports@tpcallshop.com and we will check if shipping is available.
Important customs information:
Customs duties and taxes: Any import duties, taxes, or customs clearance fees are the buyer’s responsibility. These fees vary by country and are not included in our shipping charges.
Please check with your local customs office for estimated fees before ordering.
Will my items come in one package?
Yes, if you order multiple items, they will generally be shipped together in one package to save on shipping costs and reduce packaging waste.
In rare cases where items are shipped separately due to stock locations or size constraints, we will notify you via email with tracking information for each package.
Can I cancel my order after it has been shipped?
Before shipping: You can cancel your order. Please contact us immediately at tpcallsupports@tpcallshop.com.
After shipping: Orders that have already been shipped cannot be canceled. Once the package is with the carrier, we are unable to intercept or cancel it.
Please make sure your order information is correct before completing your purchase.
Returns and Exchanges
If you need to swap an item
What is your returns policy?
We offer 30-day no-questions-asked returns on most items. Here’s how it works:
Return window: 30 days from delivery date
Condition: Items must be unused, in original packaging, with all accessories
Return shipping: Paid by the customer
Restocking fee: A 10% restocking fee will be deducted from your refund to cover warehouse restocking and repackaging costs
Refund process: Refund will be issued within 7 business days after we receive and inspect the returned item
⚠️ Important: Please contact us at tpcallsupports@tpcallshop.com for a return authorization before shipping any item back. Returns without authorization will not be accepted.
For full details, please refer to our complete Returns Policy on the website.
I received the wrong item?
If you received the wrong item, please contact us immediately:
Email us at tpcallsupports@tpcallshop.com with your order number and a photo of the item received
We will arrange a free replacement for the correct item
We will cover all shipping costs for returning the wrong item and sending the correct one
No restocking fee will be charged
We process wrong-item claims within 2 business days.
My order arrived damaged
If your order arrives damaged, please contact us within 48 hours of delivery:
Email tpcallsupports@tpcallshop.com with:
Your order number
Photos of the damaged item and packaging
A brief description of the damage
We will provide a free replacement or full refund
Return shipping for the damaged item will be covered by us
No restocking fee will be charged
For damaged items, we do not require you to return the item before sending a replacement in most cases.
Where should I mail my authorized return?
Once your return is authorized, we will provide you with the return shipping address via email. Please note:
Do not return items without authorization—they will be rejected
You are responsible for return shipping costs (except for wrong/damaged items)
We recommend using a tracked shipping service and keeping the proof of postage
The return address may vary depending on your location and the product type
For authorized returns, please ship to the address provided in our return confirmation email.
How do I receive customer support?
We offer multiple ways to get support:
Email: tpcallsupports@tpcallshop.com (response within 24 hours, business days)
What do I do if I entered an incorrect shipping address?
Please contact us immediately at tpcallsupports@tpcallshop.com.
Before shipping: We can update your address free of charge
After shipping: Once the order has been shipped, we cannot change the shipping address. The package will be delivered to the address you provided
Important: Please double-check your shipping address before completing your purchase. We are not responsible for orders delivered to incorrectly provided addresses.
Can I change or cancel an order after I've submitted it?
Before shipping: Please email us immediately at tpcallsupports@tpcallshop.com. We will try our best to accommodate changes or cancellations if your order hasn’t been processed yet.
- After shipping: Once your order has been shipped, it cannot be changed or cancelled. Please refer to our return policy if you wish to return the item after receiving it.
Will my items come in one package?
Yes, if you order multiple items, they will generally be shipped together in one package to save on shipping costs and reduce packaging waste.
In rare cases where items are shipped separately due to stock locations or size constraints, we will notify you via email with tracking information for each package.
Can I pre-order an item that is sold out?
Currently, we do not offer pre-orders for out-of-stock items. However, you can:
Sign up for “Notify Me” on the product page to receive an email when the item is back in stock
Check back regularly—we restock popular items frequently
Contact us at tpcallsupports@tpcallshop.com to inquire about estimated restock dates
YOU ASK, WE ANSWER 🙋
Got questions? We’ve got answers. From senior phones to SIP devices, shipping to support—find what you need fast and shop with confidence..
Where do our fixed wireless phones work?
Yes, but network compatibility varies by country and model:
2G models support global bands, but some countries have shut down 2G networks
4G models support mainstream LTE bands for broader compatibility
👉 Important: Check the specific product page for detailed frequency bands and verify compatibility with your local carrier.
Corded phones vs fixed wireless phones for seniors,which is better?
Fixed wireless wins: Large buttons, amplified sound up to 40dB+, SOS button, no wiring needed, portable.
| Feature | Corded Phone | Fixed Wireless Phone |
|---|---|---|
| Large buttons | ❌ | ✅ |
| Amplified sound | ❌ | ✅ (40dB+) |
| SOS button | ❌ | ✅ |
| No wiring needed | ❌ | ✅ |
| Portable | ❌ | ✅ |
Winner: ✅ Fixed Wireless Phones for Seniors
What are fixed wireless phones? How do they work without a landline?
Answer: Fixed wireless phones (SIM-based landlines) use cellular networks instead of traditional phone lines. Insert a SIM card and use like a regular desk phone—no landline rental, no internet, no setup.
Which PBX systems are compatible with your SIP phones?
Our SIP phones use standard SIP protocol and are compatible with most major PBX platforms, such as Asterisk, FreeSWITCH, 3CX, and more.
What's the difference between FXS and FXO ports? Which do I need?
FXS Gateway: Connects analog phones/faxes to VoIP
FXO Gateway: Connects traditional phone lines (PSTN) to VoIP
Need both? Choose a gateway with combo FXS/FXO ports
Are your headsets compatible with computers and smartphones?
Yes, multiple connectivity options:
USB – Plug-and-play for PCs
Type-C – Modern laptops, tablets, phones
Dual 3.5mm – Traditional PCs
Wireless – PC (USB dongle) + phone (Bluetooth)
RJ9/RJ11 – Desk phones
👉 Check product page for specific model compatibility.
Are your devices suitable for call centers?
Yes! We offer complete call center solutions:
| Device Type | Call Center Features |
|---|---|
| SIP Phones | Multi-line support, programmable keys, BLF, headset ports |
| Professional Headsets | German chip noise cancellation, lightweight, all-day comfort, quick disconnect |
| Wireless Phones | Mobile agents, quick deployment for temporary stations |
| Gateways | Connect traditional lines as backup, expand trunk capacity |
How effective is the noise cancellation? Good for call centers?
Our headsets feature German chips + AI noise cancellation:
Dual-mic directional pickup
Filters 200+ noises (keyboard, AC, chatter)
Only your voice is heard, not background noise
Call centers report: “Agents less fatigued after 8 hours, customers never ask ‘can you repeat that’.”
How do Fixed Wireless Adapters work? Need internet?
Three steps to make your corded phone wireless:
Insert SIM card
Connect your corded phone
Power on
✅ No internet, no landline, no PBX needed—works entirely on cellular networks.
In which countries can your fixed wireless phones be used?
Yes, but network compatibility varies by country and model:
2G models support global bands, but some countries have shut down 2G networks
4G models support mainstream LTE bands for broader compatibility
👉 Important: Check the specific product page for detailed frequency bands and verify compatibility with your local carrier.
How long for processing and shipping?
Processing: 2-3 business days (72-hour real-call testing on every device)
Standard: 7-15 business days
Express: 3-7 business days
DHL/FedEx: 2-4 business days
What after-sales support do you offer?
✅ 30-day no-questions-asked returns – Return within 30 days (item must be in resalable condition)
✅ Free technical support – Help with setup, configuration, and troubleshooting
✅ 1-year warranty – Free repair or replacement for non-human damage
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