Privacy Policy
Last Updated: March 15, 2025
1. Introduction
Welcome to TPCallShop (“we,” “our,” or “us”). We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit www.tpcallshop.com (“the Website”) and purchase our products, including fixed wireless phones, SIP phones, professional headsets, VoIP gateways, and related accessories.
2. Information We Collect
2.1 Information You Provide
When you place an order, register an account, or contact us, we may collect:
| Information Type | Examples |
|---|---|
| Contact Information | Name, email address (tpcallsupports@tpcallshop.com), phone number, shipping address, billing address |
| Order Information | Products purchased (e.g., 2G/4G wireless phones, SIP phone models), payment information (processed through secure payment processors—we do not store full payment card numbers) |
| Account Information | Username, password, order history |
| Communication Records | Emails and inquiries exchanged with our support team |
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
| Information Type | Purpose | |
|---|---|---|
| Device Information | IP address, browser type, operating system, device identifiers | Website optimization and security |
| Usage Data | Browsing behavior, clickstream, time spent on pages | Analyze user preferences, improve product presentation |
| Cookies and Tracking Technologies | Cookies necessary for shopping cart functionality, analytics cookies | See Cookie section below |
Important Note: We use tools like Google Search Console to monitor website performance. These tools only provide aggregated search performance data and do not collect personal user data, so consent is not required for these tools.
3. Cookies and Tracking Technologies
3.1 Types of Cookies We Use
| Cookie Type | Purpose | Required |
|---|---|---|
| Necessary Cookies | Maintain shopping cart functionality, checkout process, account login | Yes, cannot be disabled |
| Performance Cookies | Collect anonymous visit data (e.g., page views) to help us improve the website | Optional |
| Functional Cookies | Remember your preferences (e.g., language selection) | Optional |
| Marketing Cookies | Ad personalization, e.g., Google Ads, Facebook Pixel | Optional |
3.2 Cookie Management
When you first visit our Website, you will see a cookie consent banner where you can choose “Accept All,” “Reject Non-Essential,” or “Customize Settings.” We do not load any non-essential third-party scripts (such as Google Analytics or Facebook Pixel) before obtaining your consent.
You can also disable cookies through your browser settings at any time, though this may affect some functionality.
4. How We Use Your Information
We use your personal information for:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Process orders, complete payments, arrange shipping | Performance of a contract |
| Provide customer support, answer product questions (e.g., SIP phone configuration) | Performance of a contract / Legitimate interests |
| Send order status updates, shipping notifications | Performance of a contract |
| Improve website and products (based on anonymized aggregated data) | Legitimate interests |
| Send marketing communications (only with your consent) | Your consent |
| Comply with legal obligations (e.g., tax record keeping) | Legal obligation |
5. Information Sharing and Disclosure
We share your information with third parties only in the following limited circumstances:
| Third Party Type | Information Shared | Purpose |
|---|---|---|
| Payment Processors | Necessary payment information (via encrypted channels) | Process your payment |
| Shipping Carriers | Name, address, phone number | Deliver your ordered products (e.g., wireless phones, headsets) |
| IT Service Providers | Limited access rights | Website hosting, email sending services |
| Legal Requirements | As required by law | Comply with legal processes |
We do not sell your personal information or use it for purposes beyond those defined under CCPA.
Cross-Border Data Transfer: Our service providers may be located in the EU, US, or other countries. For transfers of EU residents’ personal data outside the EU, we use safeguards such as the European Commission-approved Standard Contractual Clauses (SCCs).
6. Your Rights
Depending on your location, you may have the following rights:
6.1 All Users
Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information (“right to be forgotten”)
Right to Restriction: Request restriction of processing of your information
Right to Data Portability: Request transfer of your information to another service provider
6.2 California Residents (CCPA)
Right to Know: Know what personal information we collect, use, and disclose
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the “sale” of personal information (we do not sell personal information)
Right to Non-Discrimination: Exercise your rights without discrimination
6.3 How to Exercise Your Rights
To exercise any of the above rights, please contact us:
Email: tpcallsupports@tpcallshop.com
Subject line: “Privacy Request”
We will respond within 30 days of receiving your request. We may request additional information to verify your identity.
7. Data Retention
We retain your personal information for the following periods:
| Data Type | Retention Period |
|---|---|
| Order Information | 7 years for tax and accounting purposes |
| Account Information | Duration of account existence + reasonable period after closure |
| Marketing Preferences | Until you withdraw consent |
| Website Access Logs | Up to 26 months (for analytics) |
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information:
✅ SSL Encryption (HTTPS) ensures secure data transmission
✅ Access Controls: Only necessary personnel can access personal information
✅ Regular Security Audits: Detect potential vulnerabilities
✅ Payment Information: We do not store full credit card numbers; payments are processed through PCI-DSS certified payment gateways
Despite these measures, internet transmission is not 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately for deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. In case of material changes, we will notify you through a prominent notice on our homepage or request renewed consent on your next visit. The “Last Updated” date at the top of this page will reflect the latest revision.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
TPCallShop
📧 Email: tpcallsupports@tpcallshop.com
🌐 Website: www.tpcallshop.com
Data Controller: TPCallShop
(For EU users, our data protection representative can be reached via the email above)